I was the General Manager of a Toyota/Lexus dealership in the mid-1990s when I first learned the Japanese word kaizan, which means “improvement.” I remember discussing the Lexus LS 430 sedan, which had just been named Best Luxury Car by J.D. Power, with a visiting...
BEGIN WITH THE END IN MIND Years ago, I was unexpectedly thrust into a leadership role with my family’s car and truck dealership business. At age 28, I had a business degree and a few years’ of management experience—but I was not expecting to become CEO of a...
Handing Over The Reigns
Handing Over the Reigns is a must read for anyone who is contemplating passing their business on to the next generation. This book is based on Richard’s experience in a 4th generation 100 year old family business and from the work he has done with many other privately held companies in the UK and USA.